Roaya Technology’s IT outsourcing services allow business executives to retain control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients. With Roaya Technology’s managed services model, we assume responsibility for operations delivery, drawing on IT governance best practices. As a full-service IT provider, Roaya Technology’s rigorously manages operations, focusing on quality and operational excellence, while offering competitive pricing. We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first.we stay as close to your business as possible through local account management, local support and local service management.
We provide help desk support for end users and generate client value several ways:
- Reduced risk through federated multi-site support, enabled by global processes and tools.
- Support for long- or short-term volume changes with flexible staffing options.
- Industrialized troubleshooting and support processes.
- Increased leverage of remote support services and self-service capabilities that can cut costs 30 percent to 50 percent.
- We provide end-to-end management of distributed, secure computing environments, focusing on desktop management, field support, file and print, mobility, thin client and messaging.Our clients benefit from:
- Accelerated migration and refresh programs, on average 33 percent faster.
- Improved user productivity with faster software rollout and self-service tools.
- More consistent policies and process that lower total costs of ownership as much as 40 percent.
Our services, which include infrastructure monitoring and telephony management, provide:
- Increased network scalability and location independence.
- Minimized unplanned network downtime to less than 1 percent.
- Reduced costs by 10 percent to 20 percent through right-sizing, consolidation and sourcing optimization.
- Improved detection and response to prioritized security threats.
We convert data centers from high-maintenance to high-performance by focusing on systems management, database administration and application technical services, among other areas.
Our clients benefit from:
- Reduced infrastructure complexities and improved utilization.
- Lower data center operating costs of 15 percent to 25 percent.
- Mitigated risks of staff turnover with a large pool of deeply experienced resources.